MISSION-CRITICAL SUPPORT AND NEXT DAY SERVICE
Businesses can’t afford to stop, so we designed RecurrNET to give you peace of mind that comes with minimal network downtime in the event of a hardware failure. In fact, we guarantee that our response time will be faster than any other OEM TAC to get you back up and running in no time because we understand that lost time is lost money.
Our third-party maintenance service is a perfect fit for clients that are primarily concerned with protecting their network from hardware failures. It is also our answer to costly and less effective maintenance contracts offered by the manufacturer.
*Please note we do not offer software support, upgrades, or updates.
Our RecurrNet hardware maintenance plan
- Guaranteed next day hardware replacement. If you're in the Bay Area it can be same day.
- Email and phone support from our certified engineers;
- Rapid response on an issued ticket (typically within 2-4 hours). You will always speak directly with a Recurrent representative who will escalate your issue and begin troubleshooting immediately.
- Flexible SLA Replacement: We can customize our level of support based on your needs.
- Advanced hardware replacement
- We stock parts here in the Silicon Valley and also have stocking depots positioned across the world so you get it quick.
- Discounts for multi-year RecurrNET maintenance contracts
- We provide multi-vendor support for Cisco, Juniper, HP, Dell, and NetApp. That means you get one point of contact for maintenance, as well as helps reduce vendor management costs.
- No re-certification fees and our engineers are versed in end-of-life products.
- Extend the life of your network
Try and find a better hardware maintenance solution. You can't.
When you work with Recurrent, we view our relationship with you as an ongoing commitment to keep your IT doing exactly what it needs to do. Today, tomorrow, and on into the future. Your network is in good hands with Recurrent as your maintenance provider. You have our word on it. Please call one of our support specialists for further information or submit the form Below to find out more.
